All holidays on this website are operated by Walkingjersey.com which is part of Zamgap Adventures. (‘the company’)
and are sold subject to the following conditions:
Your Holiday Contract
The contract is between the company and theclient, being any person travelling or intending to travel on a tour operated by
the company. The contract, and all matters arising from it, is subject to
English Law and the jurisdiction of the English Courts. No person has any
authority on the company’s behalf to vary these booking conditions. The service
to be provided is/are the tours referred to in the booking form.
To secure your booking
The Company or their agent requires a completed booking form and signed by all
those who wish to travel. This form should then be returned to the company or
its agent with a non refundable deposit of 10% of the tour price. Clients
booking by telephone,on the web site, by e-mail, telex or fax will be deemed to have read the booking
conditions:
a) they have read and accepted our Booking Conditions and general information
pages, contained in our brochure and on our website.
b) they appreciate, on behalf of all the people included in their booking the
risks involved in adventure travel.
c) they or anyone else on their booking does not ( or has ever suffered) from
any pre-existing medical condition which may prevent them from actively
participating in the tour.
d) the person signing, or being deemed to sign, the attached booking form (which
incorporates these terms) warrants that he/she has full authority to do so on
behalf of all persons whose names appear thereon, and confirms that all such
persons are fully aware of and accept these conditions.
A Booking is accepted and becomes definite only from the when the company send a
confirmation
Invoice. It is at this point that a contract between the company and the client
comes into existence. Before your booking is confirmed and a contract comes into
force the company reserves the right to increase or decrease brochure or web
site prices. The company or their agents reserve the right to decline any
booking at their discretion.
Payment of your holiday
The balance of all monies due, including any surcharges applicable at that time,
must be paid to the company or their agents no later than 56 days before
departure. In the case of non-payment of the balance by the due date the company
reserves the right to cancel your booking and cancellation charges will apply.
The agent on the company’s behalf holds any monies paid by you to a travel agent
for tours operated by the company.
If you change your booking
a) An administration fee of £40 per booking plus any additional cost incurred
will be charged if a confirmed booking is changed or transferred to a different
date or tour, up to 56 days prior to departure. Thereafter all charges will be
treated as cancellation and subject to the charges below. Changes are subject to
availability.
b) If a client is unable to travel, in certain circumstances which the company
considers reasonable, the booking may be transferred to another suitable person,
however the tour arrangements must remain the same and will only be allowed if
all suppliers (e.g. airlines etc.) agree to accept the name change. If a
transfer is allowed an administrative charge of £40 per person will be made if
the company is advised up to 56 days before departure or £100 per person if less
than 56 days before departure, plus any extra charges levied by suppliers.
If you cancel your booking
(the cancellation charges will be expressed as percentage of total tour price,
including surcharge, as shown below)
c) 56 and more days before departure
retention of deposit
d) 55-42 days before departure – 40%
e) 42-28 days before departure – 75%
f) Cancellation less than 27 days before departure: 100%.
In addition to the above cancellation fees, the full insurance premium is also
payable in the event of a cancellation. It is strongly recommended that full
insurance be taken out,
Cancellation of a tour by the Company
The company reserves the right to cancel a tour if
we are forced to do so by unusual or unforeseeable circumstances, such as flight
cancellations, war, civil or political unrest or what is known as ‘force majeure’.
Or if the minimum number of bookings needed to operate the tour is not met. (All
tours are subjected to minimum numbers). In the latter case, we will advise you
of the cancellation no later than 6 weeks before the departure date. If we
cancel your tour we will try to offer an alternative tour: If this is not
acceptable to you, we will refund all tour costs, but we will not be liable to
refund you for any incidental expenses that you may have incurred as a result of
your booking, such as visas, vaccinations or flights or for compensation.
Tour Participation, Flexibility and Risks
Clients agree to accept the authority and decisions of the company’s employees,
tour leaders and agents whilst on tour with the company. The clients must at all
times comply with the laws, customs, foreign exchange and drug regulations of
all countries visited. Failure to comply with the above or should the client
interfere with the well being of the group then the tour leader or company agent
may order the client to leave the tour without recourse to any refund.
Clients must be aware that their booking is accepted on the understanding that
they realizes and acknowledges that the nature of these tour are adventurous and
the possible risks inherent in adventure travel and that they undertake these
tours, treks or expeditions featured in our programmes at their own volition.
Such risks include personal injury, disease, loss or damage to property,
inconvenience and discomfort. The whole philosophy of this type of travel is
one, which allows alternatives and a degree of on-tour flexibility. The outline
itineraries given for each tour must therefore be taken as an indication of what
each group should accomplish, and not as a contractual obligation on the part of
walkingjersey.
It is understood that the route, schedules, itineraries, amenities and mode of
transport may be subject to alteration without prior notice due to local
circumstances or events which may include sickness or mechanical breakdown,
flight cancellations, strikes, border difficulties or political disputes,
climate or other unforeseeable circumstances
A fundamental condition of joining any of our tours described in the brochure
that you accept this flexibility, and acknowledge that delays and alterations to
the schedule and their results such as inconvenience, discomfort, or
disappointment are possible.
Security
Travel Protection Plan and Cancellation Insurance
As a member of the Travel Trust Association it is part of the code of conduct
that all TTA Members will provide the consumer with a Travel Protection Plan and
pay the premium her for this either from their commission element or from their
mark up on traditional insurance. Coverage under the Travel Protection Plan is
enacted from the moment the premium is paid. As any payment received from a
consumer by a member contains the premium, coverage is effected the minute money
is accepted by the TTA member, whether a policy is issued or not.
The Travel Protection covers every service that you have booked from a travel
company like ours whether it be for transport, accommodation, entertainment or
recreation. There is also further protection for the client from insurance cover
provided by the Safe Seat Plan. It will reimburse the loss of any amount paid to
the Company for your booking up to a maximum any one passenger of £11,000. So if
you have paid £2000 the policy will reimburse the loss of the £2,000.
It is important to realise that this Travel Protection Plan covers all the money
you have paid to the company for the service it provides including the cost of
the tour including airfares. It does not cover medical insurance, baggage loss
or cancellation. Therefore traditional insurance is still needed. In fact before
you come on the tour it is mandatory that you are covered by insurance and show
proof of your insurance to the tour leader.
It is also mandatory that the cover for medical and repatriation expenses must
be a minimum of £50,000. You the client, must be willing to accept full
responsibility for insurance up to the limits you may require subject to the
mandatory minimum medical expenses and repatriation cover detailed above.
Neither the company or it agent will be liable to meet any expenses should your
insurance cover be inadequate in any respect. In emergency situations
should the expenses exceed your level of cover, a money transfer will have to be
effected from your own resources or from other resources by a family member,
friend or other person.When obtaining travel insurance from a source other than
the Company or the company’s agent the client must ensure that the insurer is
aware of the type of travel to be undertaken.
Travel Trust Association Membership
The TTA is a trade association of Travel Agents, Tour Operators and Travel
Organisers, that operate trust accounts, in order to provide Financial
protection for the consumer. The TTA lays down strict guidelines on how customer
funds may be handled and each member puts the customer’s funds into a designate
trust account, which is supervised by an independent trustee. The Trustee is a
Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in
this account and may not be released unless you receive your holiday or your
funds released to another company that becomes responsible and provides for your
financial protection.
Please note all payments should be made to Walkingjersey .
Remember: With the TTA member a Trust operation is in place and all of your
money will be available because it is protected by the Travel Protection Plan
(explained above)
Complaints
Should the client have a complaint about any of the arrangements, the client
should tell both the tour leader or the company representative whilst on tour in
order that the leader or the representative can attempt to rectify the matter.
Any further complaints must be put in writing to the company within 30 daysof
the end of the tour.
Limitation of Liability
The company will accept liability for the negligence of its own employees or
agents causing direct physical injury to clients only to the extent that it is
obliged to do under English Law,The company shall not be liable for any damage
or loss if the failure to carry out the contract is attributed to the client or
attributed to a third party unconnected with the provision of the services
contracted for and the event is unforeseen or unavoidable. Due to unforeseen and
unusual circumstances beyond the company’s control, the consequence of which
could not have been avoided even if all due care had been exercised. Due
to political disputes, border closures, industrial action or any other things and
any other force majeure.Due to an event which the company, even with all due
care could not foresee or forestall.Where the company is found to be liable for damages in respect of its failure to
carry out it contract, the maximum amount of such damages will normally be
limited to the price paid for the tour.
Optional extras
Optional extras do not form part of the contract and it should be understood
that any assistance given by the tour guide or company representative in
arranging such optional extras does not render the company liable for such
optional extras.
How to book
Make sure- before you book a tour that you have read the description and the
dossier/ fact sheet carefully. Then- Fill in the booking form and send it to us
– enclosed should be your £200 deposit per person + your insurance premium (if
you need it). Or Book and pay your deposit on line If your booking is directly
with walkingjersey please make your cheque payable to: Walkingjersey
Late Booking
If your tour is less than eight weeks away, always phone to check availability.
Full payment is then due on booking.
Confirmation
Your booking will normally be confirmed in a week, or a day by email and with
your confirmation will come full pre departure information and what to take etc.
Final Payment
The final balance is due eight weeks before departure: the date due is on your
invoice and we do not send reminders!!!
Credit Cards
We do not accept Visa, Mastercard,Connect, Delta and American Express. For all
deposits and final Payment we prefer payment by cheque.
